FAQ
Frequently asked questions
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Delivery date and time cannot be specified.
If you are unable to receive your parcel, please check the delivery slip and contact the designated delivery company. -
Your order will be shipped within 1-7 days after payment is completed.
Made-to-order products will take approximately 7-21 days from the time of order to shipping.
Please note that even if you order regular products at the same time, the made-to-order products will be shipped as soon as they are ready. -
The shipping fee will be automatically added to your order at checkout.
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If the product has not yet been shipped, you can change the delivery address.
Please contact us via " Contact Us ".
If the item has already been shipped, unfortunately we cannot make any changes. -
We currently do not ship overseas.
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As a general rule, we do not accept cancellations (refunds/returns) or exchanges due to customer convenience.
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If you receive a product that is different from the one you ordered, or if the product is broken or damaged, please contact us within 7 days of receiving the product.
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If payment is not received within 10 days of placing an order, we will assume that you have no intention of purchasing and your order will be automatically cancelled.
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The "Gift Wrapping Option" is a paid service where we wrap each ordered item in Komeda Coffee Official Online Shop's original wrapping materials and send it to you (a flat rate of ¥300 including tax per item, regardless of size). For more information, please click here .
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Please check your receipt on the statement sent to you by your card company.
